Our policy applies to customer information we collect via the A-Spec Performance LLC/A.INTL web sites and/or retail stores in the United States and/or abroad where applicable.
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (majority of computers are), your account information will be protected during your navigation across the Internet. When you enter a secure portion of our website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browsers window.
If you click on this image, a small pop-up window displaying website security information will appear. This display indicates that your personal information is transmitted in encrypted form to an A-Spec Performance LLC/A.INTL web server, not to some unknown or unauthorized server.
You may exercise some choices related to our online website operations. For example, you can choose to browse our websites without accepting cookies, please know that cookies allow us to recognize you from one page to next, and they support your transactions within our website. Without cookies enabled, you will still be able to navigate our websites, but you will not be able to complete a purchase or take advantage of certain features that are available to users who have cookies enabled.
Paper and Electronic Storage Protection
Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical control as well. Though we run many of our processes paperless we do use hard copies at times, hard copies of sensitive personal information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable for unauthorized use.
Information You Give Us
Personal information is information that identifies you or is reasonably linked to you and your identity. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients. For certain transactions, we may be required to collect information to comply with legal requirements.
We collect personal information from you in a variety of ways when you interact with A-Spec Performance LLC/A.INTL, both in stores and online. Some examples are when you:
- Create an account on one of our websites;
- Make an online or in-store purchase from us;
- Conduct a transaction where we collect information, including when required by law;
- Request customer service or contact us;
- Submit an A-Spec Performance LLC/A.INTL testimonial, rating or review, or other user-generated content that may be posted on one of our websites;
- Participate in a contest, sweepstake, promotion, or survey; or
- Otherwise submit personal information to us along with any related content of the communication.
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct, improve the quality or personalization of our service to you, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies or other service providers in order to verify your identity.
System information that we collect
We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing promotions. Some examples include:
- We may collect technical information such as your IP address, your computers operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.
- We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.
- We use cameras in our stores for security and operational purposes, such as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally.
How We Use Your Information
A-Spec Performance LLC/A.INTL uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
- To fulfill your requests for products and services and communicate with you about those requests;
- To register and service your account;
- To administer surveys, sweepstakes, contests, and promotions;
- To provide customer service and alert you to product information, including recalls;
- To help us improve and customize our service offerings, websites, and advertising;
- To send you information about our products, services, and promotions; and
- To protect the security or integrity of our websites and our business.
To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third parties. We may transfer or disclose your information within our corporate family of companies for these purposes.
A-Spec Performance LLC/A.INTL does not sell or rent your personal information to third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
Affiliates & Service Providers
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other specific or special circumstances. These include situations when the sharing is necessary to protect the safety, property, well being or other rights of A-Spec Performance LLC/A.INTL, our customers, our associates/providers, or any other person, or where otherwise required by law.
Examples include protecting the health or safety of customers, or addressing crimes committed on A-Spec Performance LLC/A.INTL property. Data from in-store security cameras may also be provided to law enforcement upon written request. A-Spec Performance LLC/A.INTL may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
Data Collection, Use, or Disclosure & Opt Out
A-Spec Performance LLC/A.INTL collects, uses, or discloses your personal information consistent with this policy. The method of obtaining consent is appropriate for the type of personal information being collected, used, or disclosed. For example, we will obtain your express consent (verbal, written, or electronic agreement) to collect, use, or disclose personal health information in accordance with the law. In other situations, we consider consent to be implied, such as to use your email for marketing purposes, unless you opt out of these communications such as by unsubscribing to the newsletter within your account or you may contact us to opt-out of communication by contacting: Customer Service HERE
We use an opt-out standard for telephone or for other communications like mail. To Opt-out of A-Spec Performance LLC/A.INTL communication means we consider your consent is implied, but will not conduct the activity on your request.
If you contact us by email/ mail, please be sure to also include: full name, types of communications you would like to receive or not receive, and your related contact information you have with us. For example, if you would like to opt out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 15 days to process your requests related to email and 6-8 weeks for other requests.
Please be aware that, even though you have opted out of receiving marketing communication from us, we may still contact you for transactional purposes. Some examples are orders done via one of our websites, product information, service or reminder notices, recalls or a request for more information to verify your identity. We may also need to contact you with other questions or information regarding your order, such as order status, shipment, or refunds.
(Last updated: February 26, 2013)